Comment
The hotel and staff were excellent and well worth the extra price I would normally pay. However, there is one small complaint, that was to do with the breakfast service within the restaurant. On the first day the waitress asked if we would like tea or coffee, which type of toast, which type of fruit drink and which type of eggs. We did order, but after twenty minutes we had to remind the waitress it had not been delivered. She apologised and said she would have ot made immediately. After a further ten minutes it had still not arrived and we gave up and went for the buffet. Despite sitting dining for another forty minutes, no apology and no sign of our order, somewhat disappointing in a five star hotel! We ignored the breakfast eggs, fruit juice, etc the rest of the days and went straight for the buffet, which also meant no coffee, teas, toast, etc?

Top Tip
Make sure and speak clearly and accurately when ordering, even in English or German, we were not the only ones experiencing problems?

Comment
Fantastic central location. EVERYTHING is within walking distance. Breakfast was a real treat, so much choice. All the staff were excellent.

Top Tip
Chocolate factory well worth a visit. We found the Neumarket the best for choice, but all were really pretty.

Comment
Fabulous location right next to cathedral. Excellent staff, very knowledgable and helpful. Large room.

Top Tip
Upon hotel recommendation, we dined at Frueh which has great atmosphere, local food and beer. Walkable from hotel.

Comment
The service at breakfast time is slow but overall they are just trying to a more personal service. It tool 20 minutes to get some toast!

Comment
The hotel is right next to the Cathedral so in the heart of everything. The service in the hotel was excellent they could not do enough to ensure that our stay was excellent. They even gave us umbrellas when it was raining. It is a really nice hotel and would highly reccomend to anyone visiting Cologne.

Comment
Couldn't find anything to fault in any way. The best hotel we've been to, absolutely 1st class.

Comment
Excellent service

Comment
Very friendly and welcoming staff. No on site parking but valet parking for a charge of 22 Euros per night, Just across the road from the cathederal, lots of restaurants close by. The Rhine is a short walk away

Comment
This was a magnificent hotel in the centre of Cologne, it comes very highly recommended. In the centre of Cologne opposite the cathedral. An excellent location from which to sample the local restaurants and visit the shops.

Top Tip
The German people are particularly, friendly and helpful. Certainly a city and hotel I would return to.